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Mechanical Nomads

  • Writer's pictureJana

Safe Time Safe Money: Minimizing Phone Calls

Hey everyone, it's Jana!


I've been on a mission lately to lend a hand to fellow small businesses by making their operations smoother and more efficient. One area where I've been able to make a real difference is in helping them handle customer inquiries without drowning in phone calls.


I love to be able to share it with you, so here is how:

 

a person is lifting a hand to indicate that they have a question

1. Crafting Comprehensive FAQ Sections: The first step I took was to help small businesses put together informative FAQ sections on their websites. By anticipating the questions their customers ask most often and addressing them upfront, we've been able to save both time and frustration for everyone involved.

 

2. Embracing Chatbots: I've also introduced small businesses to the world of chatbots, which act as virtual assistants on their websites. These chatbots engage with customers in real-time, answering their questions and guiding them through the inquiry process. It's been incredibly rewarding to see how much time and effort this has saved.

 

3. Simplifying with Web Forms: To streamline the inquiry process even further, I've helped small businesses set up user-friendly web forms on their websites. This way, they can collect all the necessary information upfront and follow up with customers more efficiently. It's a win-win for everyone involved.

 

4. Encouraging Self-Service: I've also worked with small businesses to empower their customers to find answers on their own. We've created resources like how-to guides, tutorials, and videos to help customers troubleshoot common issues independently. Not only does this save time for the businesses, but it also fosters a sense of empowerment for their customers.

 

5. Staying Connected with Email: Another strategy we've implemented is email marketing to keep small businesses connected with their audience. By sending out regular newsletters with helpful tips, product updates, and answers to common questions, we've been able to proactively address inquiries before they even come up.




6. Listening and Learning: Finally, I make sure to listen to feedback and analyze interactions across all channels. By staying tuned in to what their customers need and want, we can continue to refine and improve our automated processes to better serve them.

In the end, it's all about making things easier for small businesses to thrive.



Thanks for reading until the end. Don't forget it all can be a bit overwhelming in the start, but never forget that you already are doing all of this, one customer at a time. The trick is to just put it into an automated process.

I would really appreciate it if you would like and share these FREE recourses with like-minded fellows, let's get better together!


Until next time

Jana

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